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This is a Beta build features and behavior may evolve. Your feedback is invaluable and directly shapes what we ship next.

We are thrilled to announce the initial Beta release of Fuel iX Agent Assist! 🚀

We're excited to launch the Beta version of Fuel iX Agent Assist! This new AI-powered tool gives your contact center agents instant, accurate answers from your knowledge base, helping them resolve customer issues faster than ever.

🌟Key Features in this Release:

1. Secure sign-in (SSO & Magic Link)enterprise‑ready authentication allowing user to sign in with your organization’s SSO provider or use passwordless Magic Link via email.
2. Standalone web app with Fuel iX API integrated chat interface integrated to retrieve knowledge from the Copilot (Knowledge source) available for step-by-step guidance and policy answers in real time.
   • Link to the application: https://agent-assist.fuelix.ai/
3. Easy Switching choose the most relevant Copilot from a dropdown and search withinthe picker to find the right copilot quickly.
4. Clear Chat reset the conversation with one click to keep context clean for the next customer.
5. Notes option for jotting down important details while interacting with the customer without switching applications.
6. Centralized Admin Controls: Admins can easily create Copilots and manage user roles from the main Fuel iX platform.

Getting Started & Roles

Access to Agent Assist is managed by Admins.

1. Admins are responsible for setting up the system, creating Copilots (knowledge sources), and managing user access.
2. Agents are the primary users who interact with Copilots to assist customers.

For detailed instructions, please refer to our User Guide.