What's New in Agent Trainer - Week of August 31

🚀New Feature in Agent Trainer: Scenario Export

🔎Problem We Solved

• Admins can already inspect a published scenario's fields and skills one at a time, but there was no way to pull scenarios out for peer and manager review — especially when several scenarios needed to be reviewed together. This update lets Admins select multiple scenarios on the Scenario Management page and export them, along with their assigned skills, in a single download.

⚙️Functional Overview

• Adds checkboxes to select one or more scenarios on the Scenario Management page
• Downloads a CSV containing each scenario's title, description, customer background, customer issue, customer behavior, end-call conditions, and session type (chat or voice)
• Includes each associated skill's name, description, category, and criteria in the export

🌟Key Benefits for Clients

• Share, audit, and reuse scenario content outside the platform without duplicating scenarios
• Support client and stakeholder review, approval, and compliance workflows
• Export multiple scenarios and their skills in a single download
• Lays the groundwork for future scenario library and template management capabilities