What's New in Agent Trainer

Hold Button

We're excited to introduce new call controls for voice sessions including a hold button! It's now possible for a trainee to place the AI customer on hold, creating a more realistic training environment that's especially important for new trainees who must pause to look up information to effectively help resolve customer issues.

Additionally, we've improved the flow for accepting a call when a voice session first starts.

This feature is currently in beta, and will be available to all customers in the coming weeks.

Bug fixes and stability improvements

We have also released a variety of bug fixes and stability improvements including improving the stability of evaluations, the CSV export, and other parts of the application.