What's New in Agent Trainer - Week of May, 21st
May 24th, 2026 by Wrana Fritz
🚀 Audio Playback
Coaches and managers can now listen to recorded voice training sessions directly on the Evaluation page, alongside the transcript. This update goes beyond text-only review, giving evaluators full context by letting them hear tone, pacing, and delivery — not just read the words.
With this feature, coaches and managers can:
- Play back the full audio of any completed voice call training session from the Evaluation page
- Pause and resume playback at any point, picking up exactly where they left off
- Jump to any moment in the recording by clicking directly on the audio progress bar
- Adjust the volume level using the built-in volume control
- Scroll freely through the Evaluation page while the playback control remains visible and accessible at all times
⚠️ Voice Sessions Only — Audio playback is available exclusively for voice call training sessions. It does not appear on evaluations for chat sessions.
📄 For more information, check out the documentation: https://docs.fuelix.ai/update/docs/audio-playback