What's New in Agent Trainer - Week of September 22nd
September 24th, 2025 by Toby Kahn
New voices available
We've expanded the range of voices available to use in voice simulations! We've added a variety of voices to intended to match the reality of what customer service agents face. Scenario creators can now choose voices with difficult to understand accents and voices that mimic the audio quality of a phone call. These new options allow agents to practice in a more realistic setting, and prepare for difficult conversations with real customers.
Check out some of the new voices in action using the links below: