General Administration

Q: Who can access the Settings pages?
A: All users can access Settings, but available options vary by role. Viewers can access Profile and Team Management, while Admins have full access to all settings pages.

Q: Can I change my own role?

A: No, roles can only be changed by organization Admins.

Q: How do users log in to the platform?

A: Fuel iX uses a passwordless system. Users receive magic links via email or can use SSO if configured for the organization.

Q: Is there a limit to the number of users we can have in our organization?

A: While there's a User Limit setting, it's not currently enforced. Contact Fuel iX support for guidance on large-scale deployments.

Q: Can I transfer admin rights to another user?

A: Yes, you can promote a user to an admin role in the User Management section. Ensure there is always at least one admin user for your organization.

Q: How do I reset a user's password?

A: Administrators cannot directly reset passwords. Users should use the "Forgot Password" feature on the login page. If this doesn't work, you may need to delete and recreate the user account.

Organization Settings

Q: Can I customize the look of our Fuel iX instance?

A: Yes, you can upload custom logos for both dark and light themes in the Edit Organization page.

Q: How do I restrict user registration to our company email domain?

A: In the Edit Organization page, set the Allowed Email Domain to your company's domain. Multiple domains can be added if needed.

Q: Are the budget and limit settings enforced?

A: Currently, the Budget, Token Per Minute Limit, and Request Per Minute Limit are not enforced. They serve as guidelines for usage.

Q: Can I preview changes to welcome messages or announcements before publishing?

A: There's no preview function available. However, you can easily update these messages at any time.

Teams

Q: Is there a limit to how many teams we can create?

A: No, you can create as many teams as needed for your organization.

Q: What happens if I remove myself as a Team Admin?

A: You'll lose admin rights for that team and won't be able to manage it unless you're an organization Admin.

Q: Can users remove themselves from a team?

A: Team Admins can remove themselves from a team, but they will lose admin rights for that team. Team Viewers cannot remove themselves from a team. If a Team Viewer needs to be removed, they should contact a Team Admin or Organization Admin.

Q: Can users be part of multiple teams?

A: Yes, users can be members of multiple teams, each with potentially different roles.

Q: How do copilots work with teams?

A: Copilots shared with a team are automatically available to all team members, including new members added later.

User Management

Q: Can Admins modify other Admins' settings?

A: Yes, any Admin can manage settings for all users, including other Admins.

Q: What settings do new users inherit?

A: New users inherit model access settings from the organization defaults, but these can be modified independently afterward.

Q: Can user email addresses be changed?

A: No, email addresses cannot be changed once set, as they serve as unique identifiers across the Fuel iX platform.

Q: How do I enable API access for a user?

A: Admins can enable or disable API keys for users from the Manage Users page. The actual API key must be requested and distributed according to your organization's policies.

Logo and Branding Issues

Q: Why isn't my uploaded logo displaying correctly?

A: Ensure your logo meets the following requirements:

• File format: JPG, PNG, or GIF
• Recommended size: 500x300px (rectangular)
• Maximum file size: 5MB

If issues persist:

1. Try reuploading the file
2. Clear your browser cache
3. Verify the logo appears correctly in the preview

Q: Can I use different logos for light and dark themes?

A: Yes, you can upload separate logos for light and dark themes. If you only upload one logo, it will be used for both themes.

Domain Configuration

Q: Users can't access the system despite being in the allowed domain. What should I check?

A: Verify the following:

1. The domain is correctly entered in the "Allowed Email Domain" field
2. There are no typos in the domain entry
3. If using multiple domains, they are correctly separated by commas
4. The user's email matches the allowed domain exactly

Q: How do I restrict access to only manually created users?

A: Leave the "Allowed Email Domain" field blank. This will require all users to be manually created by an administrator.

Content Management

Q: Why isn't my Markdown formatting working in welcome messages or announcements?

A: Common Markdown issues include:

• Incorrect syntax (e.g., missing spaces after # for headers)
• Using unsupported Markdown features
• Exceeding character limits

Use the preview function to check your formatting before saving. If issues persist, try simplifying your Markdown or contact support for assistance.

Q: Do I need to provide content in both English and French?

A: Yes, all customizable text fields (welcome messages, announcements, disclaimers) require both English and French versions to ensure a consistent bilingual experience for all users.

Model Access

Q: Can individual users have different model access than the organization default?

A: Yes, Admins can customize model access for each user independently of the organization settings.

Q: If I change the organization's model access, does it affect existing users?

A: No, changes to organization model access only affect new users. Existing users retain their current access unless individually modified.

Security and Compliance

Q: Is there an audit log of administrative actions?

A: Currently, detailed audit logs are not exposed in the user interface. Contact Fuel iX support if you need specific audit information.

Q: How can I ensure users only access appropriate models?

A: Regularly review and update model access at both the organization and individual user levels. Use team structures to group users with similar access needs.

Q: What should I do if I suspect unauthorized access to an account?

A: Immediately disable the user's API key if enabled, and contact Fuel iX support for further assistance.

Troubleshooting

Q: Why can't some users see certain features?

A: Check the following:

1. Verify the feature is enabled in the Feature Management section
2. Ensure the user has the correct role (Admin or Viewer) for the feature
3. Ask the user to log out and log back in
4. Clear the browser cache and cookies

Q: Why can't a new user log in?

A: Check if their status is "Invited" in the user list. They need to accept the invitation and activate their account using the magic link sent to their email.

Q: How can I test features or troubleshoot issues for a specific user?

A: There's no user impersonation feature available. For complex issues, you may need to work directly with the user or contact Fuel iX support.

Q: How quickly do feature changes take effect?

A: Feature changes should take effect immediately. However, users may need to refresh their browser or log out and log back in to see the changes.