Fuel iX has two separate memory features that work differently and serve different purposes. Personal memory is yours — private, cross-copilot, and about you. Copilot memory belongs to the copilot — shared across all users, and about the subject matter the copilot works with.

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Personal memory

Personal memory lets any copilot remember things about you across separate chats. Once memory is on, you don't need to re-introduce yourself or re-explain your context every time you start a new conversation.

What it remembers: Facts you tell it about yourself — your role, your preferences, your team, your work style. Things like "I'm a product manager at TELUS" or "I prefer concise bullet-point summaries over long paragraphs."

Who can see it: Only you. Personal memory is never shared with other users, and no other user's personal memory is visible to you.

Where it's stored: Your personal memory is managed from your Profile page. You can see everything stored, edit it, or clear it at any time.

Turning personal memory on or off

1. Click your name or avatar in the top-right corner to open the account menu.
2. Go to Profile.
3. Under Memory, toggle Memory is on/off.

When memory is on, the toggle reads "Memory is on — Fuel iX is learning about you."

How memory is added

There are two ways information gets added to your personal memory:

You tell it explicitly: "Remember that my name is Mark" or "Remember that I'm on the platform team." The copilot stores this and confirms it.

You make a direct personal statement: "I'm a product manager" or "I prefer responses in French." Certain declarative statements about yourself trigger the copilot to offer to remember them.

Viewing and editing your memory

On your Profile page, click What we know about you to see everything stored. Click Edit Memory to add, modify, or remove any item.

Review your memory periodically — especially if your role, team, or preferences have changed.

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Copilot memory (Alpha)

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Alpha feature

Copilot memory is in early testing. It's available to all users but may change before general availability. Share your feedback →

Copilot memory is a separate feature that's specific to individual copilots. When enabled on a copilot, it builds a shared memory bank from interactions across all users of that copilot over time.

What it remembers: Factual statements made during chats with this copilot. Not personal facts about individual users — rather, information about the subject matter the copilot works with. If users frequently discuss a particular product, process, or terminology, the copilot can retain that context and reference it in future conversations.

Who can see it: Copilot memory is shared. All users of that copilot contribute to it, and all users benefit from it. It is not tied to any individual user's identity.

Where it's stored: Copilot memory is managed by the copilot owner in the copilot's settings.

Enabling copilot memory

Copilot memory is enabled per copilot by the copilot's owner or admin.

1. Open your copilot's settings.
2. In the tools section, toggle on Copilot Memory.
3. Save your copilot.

Once enabled, the copilot begins building its memory bank from new interactions.

How copilot memory differs from personal memory

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Using both together

Personal memory and copilot memory work independently. You can have both active at the same time without conflict. When you chat with a copilot that has copilot memory enabled:

• The copilot can reference your personal memory (things you've told it about yourself)
• The copilot can reference its shared memory bank (things the copilot has learned from its interactions broadly)

The two memory stores don't mix — your personal facts stay yours.

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Related pages

• Profile connections — managing your account connections
• Custom copilots — enabling copilot memory when building a copilot
• Alpha and beta features — all features currently in early testing