How to sign in

Fuel iX uses a passwordless sign-in system. Enter your email address at app.fuelix.ai and you'll receive a magic link via email. Click the link to sign in.

If your organization uses SSO (via Okta, OneLogin, or a similar provider), use your organization's authentication flow. Make sure pop-ups are allowed in your browser — some SSO flows require them.

Access issues

Not receiving the magic link email Check your spam or junk folder. If it's not there, confirm you're using the exact email address associated with your Fuel iX account, then request a new link.

SSO sign-in not working Ensure pop-ups are enabled in your browser. If your organization uses SSO, the sign-in may redirect through your identity provider — allow any redirects or pop-ups that appear. Check that your organization's SSO service is functioning normally.

Account doesn't exist or you haven't been provisioned Access to Fuel iX Copilots is managed by your organization's administrator. If you can't sign in and believe you should have access, contact your admin to confirm your account has been set up.

Previously had access, now can't sign in Your account may have been deactivated or your organization's SSO configuration may have changed. Contact your admin.

Quick fixes

1. Clear your browser cache and cookies
2. Try incognito/private browsing mode
3. Disable browser extensions temporarily
4. Try a different browser or device
5. Check your network connection and any VPN settings

Contacting support

If you've worked through the steps above and still can't access your account, contact [email protected] with:

• Your organization name
• Email address associated with your account
• Authentication method (magic link, SSO via Okta/OneLogin, etc.)
• Description of the issue and any error messages shown
• Browser, operating system, and device type

See full troubleshooting guide →