Getting Started: Access and Roles
Log In
Agent Quality uses magic links for authentication — no password required.
First-Time Login
When an Admin adds you to the organization, you'll receive an invite email with a link to access Agent Quality for the first time. Click the link to get started.
Returning Login
Each time you return — whether your session has expired or you're logging in fresh — simply:
- Navigate to https://aqm.fuelix.ai/
- Enter your email address
- Check your inbox for a login link and click it
- You're back in!
Note: Login links are single-use and expire after a short time. If your link has expired, return to the login page and request a new one.
Roles and Access
Agent Quality currently has three roles. Your role determines what you can see and do in the product.
| Role | Access |
|---|---|
| Admin | Full access to all interactions, evaluations, and dashboards across all teams |
| QA Manager | Full access to all interactions, evaluations, and dashboards across all teams |
| Agent | Access to your own interactions, evaluations, and personal performance dashboard |
Beta note: Admin and QA Manager currently have the same level of access. In a future release, QA Manager permissions will be scoped to a more defined set of actions.
What Admins and QA Managers Can See
When you log in as an Admin or QA Manager, you have access to:
- All interactions and evaluations across all teams
- Dashboards and performance trends for all teams
- Agent-level insights and skill evaluations
What Agents Can See
When you log in as an Agent, you have access to:
- All of your own interactions and evaluations
- Your personal performance dashboard
What's Next
- Upload interactions — submit your transcripts for AI-powered evaluation
- Review evaluations — explore insights, summaries, and skill scores for each interaction
- Monitor performance — use dashboards to track trends at the agent or team level
Updated 4 months ago