Scenario & Skills Export

Overview

Previously, admins could only inspect one published scenario's fields and skills at a time, with no way to pull scenarios out for peer or manager review — especially when several scenarios needed to be reviewed together. This update lets admins select multiple scenarios on the Scenario Management page and export them, along with their assigned skills, in a single download.

The export includes:

scenario

title
description
customer background
customer issue
customer behavior
end-call conditions
session type (chat or voice)

skill

name
description
category
criteria

How It Works

The user logs in with an admin account.
On the sidebar, the user clicks Scenario Management.
The user selects one or more scenarios and/or folders using the checkboxes.
1. Once at least one item is selected, the Export Scenario button (top right) becomes enabled.
The user clicks Export Scenario to download a CSV containing the selected scenarios and their assigned skills.